Tag: User Experience

Customer support done right

(flickr tags: customer support, customer service)
Recently, I’ve had a fairly large amount of contact with customer support from various companies and the response to my support requests have ranged from non-existant to extremely personal. I could write and write about the bad experiences (like when the support person refused to admit […]

It’s not your fault

Like many other people, I recently got an invite to join a social networking site called Quechup from someone I knew a while back. I’m glad I got it when I was busy, so I didn’t follow up on it right away because if I did, I’d probably have fallen into the trap many others […]

Inter-system user experience

(flickr tag: security)
In a recent Boxes and Arrows article Ease of Use Outside the Box, Mike Padilla presents a couple examples of user experience improvements external to our applications that can make a big difference to the users. It’s a good article to read, but there was one point in particular […]

Preemptive notification

(flickr tag: annoying)
Twice today I received preemptive notifications of notifications.
First, I plugged in my mp3 player so I could update it. The first message I got was “Preparing to scan for tracks.” This was shortly followed by “Scanning for tracks.” Later, I bought a book from Barnes & Noble’s website. […]

Netflix Price Cut

I know this is all just part of a price war between Netflix and Blockbuster, but I was happy to get the following e-mail:

Personally, even if it was more expensive than Blockbuster, I’d never switch from Netflix. The main reason I joined was because I got tired of Blockbuster stores not having any of the […]

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