Tag: True Story

Inter-system user experience

(flickr tag: security)
In a recent Boxes and Arrows article Ease of Use Outside the Box, Mike Padilla presents a couple examples of user experience improvements external to our applications that can make a big difference to the users. It’s a good article to read, but there was one point in particular […]

FastLane and E-ZPass troubles: Part 2

(flickr tag: traffic light)
[Read Part 1 here]
In Part 1, I described the problems my husband and I had when we first got an E-ZPass (which works just like FastLane). We received 3 violations and had to pay $5 in administrative fees for each one even though we had a perfectly […]

FastLane and E-ZPass troubles: Part 1

(flickr tags: ezpass, fastlane)
[This is Part 1 of what will be 2 or 3 posts about the problems with FastLane.]
A while ago, my husband and I got an E-ZPass (the New Hampshire equivalent of FastLane), thinking that it would save us a lot of time. Not too long after, we […]

Candy

(flickr tag: international tootsie pop week)
I had a chance to sit in on an undergraduate HCI course yesterday. They were talking about usability testing and the professor asked “What types of incentives would you offer your test subjects to get them to participate in your evaluation?” The first answer from one […]