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Information R/evolution

This is a great video about the nature of information and how it has transformed in moving from paper to digital.

Customer support done right

(flickr tags: customer support, customer service)
Recently, I’ve had a fairly large amount of contact with customer support from various companies and the response to my support requests have ranged from non-existant to extremely personal. I could write and write about the bad experiences (like when the support person refused to admit […]

Ever-helpful error messages

I don’t know what happened, but one of my applications crashed and before it died, it gave me these helpful error messages:

How thoughtful of the developers to give me a preemptive notification that something was about to go wrong, giving me no options to resolve the problem. One has to wonder what the point of […]