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Subway hypocrisy

(flickr tags: subway restaurant)
In the style of McDonalds’ Monopoly game, Subway is now offering the Scrabble game where customers can either win instantly or collect letters from stickers sold with the food and win prizes. What I find interesting is that the only way to play is by purchasing a 32 […]

Everything is an argument

(flickr tag: argument)
One of the things I remember best from my writing classes in college was the premise that everything is an argument. No matter what you are writing or designing, you are making an argument of some sort. For instance, if you’re designing a travel website, you’re making the argument […]

Joel on Alarm Clocks

I love this story from Joel on Software about how an alarm clock caused several sleepless nights:

A game of inches
“Oh, that thing? I have no idea how to use that thing. I never use it,” she said. “I’ll disconnect it completely.”
“Not necessary,” I said, and turned off the alarm, set the volume to zero, and, […]

Alarm clocks and usability

(flickr tag: alarm clock)
We use them every day. In fact, we rely on them. Just about every bedroom comes equipped with one. Without it, I wouldn’t know what time it was when I wake up in the middle of the night and I certainly wouldn’t be able to wake up at […]

Don’t do it again

(flickr tag: error)
Here is an example of how to write documentation that will help users solve all problems:
It may not have been named RUPP, but you’ve likely had to use – or worse, maintain – an application just like it. You know the type: a critical, internally-developed system designed by a […]

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