Author Favorites
- Customer support done right
- Everything is an argument
- Alarm clocks and usability
- Class division through aesthetics
- FastLane and E-ZPass troubles
- Let there be light and dog ears
- Flickr / Creative Commons attribution
- Music exploration
- Brand attributes
- Crocs and aesthetics in design
Recent Posts
- A cool visualization of nouns
- Yes, Virginia, there is a perfect Web page
- Happy New Year!
- UI12: Site Seeing
- Information R/evolution
- Customer support done right
- Ever-helpful error messages
- Putting news to good use
- It’s not your fault
- Inter-system user experience
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FastLane and E-ZPass troubles: Part 1
(flickr tags: ezpass, fastlane)
[This is Part 1 of what will be 2 or 3 posts about the problems with FastLane.]
A while ago, my husband and I got an E-ZPass (the New Hampshire equivalent of FastLane), thinking that it would save us a lot of time. Not too long after, we […]
Smile! It’s broken!
The display on my work phone has been progressively getting worse (I tried changing the batteries — didn’t help), and today it greeted me with a smiley face. Kind of cute, actually.
Let there be light and dog ears
(flickr tags: dog ears)
As I was skimming through the online book 12 Showbusiness Tools for Your Business: A Theatrical Approach to Experience Design, the chapter called “Let there be light” (p. 13) caught my attention for obvious reasons.
It is hard to over-emphasise the importance of light in experience design. There is […]
