Smile! It’s broken!
The display on my work phone has been progressively getting worse (I tried changing the batteries — didn’t help), and today it greeted me with a smiley face. Kind of cute, actually. 
Author Favorites
- Customer support done right
- Everything is an argument
- Alarm clocks and usability
- Class division through aesthetics
- FastLane and E-ZPass troubles
- Let there be light and dog ears
- Flickr / Creative Commons attribution
- Music exploration
- Brand attributes
- Crocs and aesthetics in design
Recent Posts
- A cool visualization of nouns
- Yes, Virginia, there is a perfect Web page
- Happy New Year!
- UI12: Site Seeing
- Information R/evolution
- Customer support done right
- Ever-helpful error messages
- Putting news to good use
- It’s not your fault
- Inter-system user experience
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